Confirmed Service Customer
I was sent several coupons in the mail. Had a 10 off any service, a bonus coupon and match competitors coupons. I wasn't able to use the competitors coupon because the one I had wasn't a dealership (not specifically specified on the coupon and it wasnt mentioned when i called to verify i could use a digital version) nor was I able to use the BONUS coupon of another $5 off because they wouldn't combine (also not mentioned on the flier and why would it be a bonus if i couldnt combine)? I asked, and the manager from service didn't even come talk to me, just passed along the word of no. I came home to check the flier to verify all the details of the flier and i was right on all of it (i had tore apart the coupons in case i couldnt use them all). The person helping us was very uninterested in being there or helping us as well. I don't think this was very good customer service and I was, and still, very frustrated especially after all the money we have spent here.
Sarah T.
LEES SUMMIT,
MO
Business Response
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